Privacy Policy
Last updated: 5 October 2025
AMR Physio Nottingham (“we”, “our”, or “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website https://amrphysionottingham.co.uk or contact us.
1. Who we are
We are AMR Physio Nottingham, a physiotherapy practice based in Nottingham, UK.
Data Controller: AMR Physio Nottingham
Data Protection Officer: Martynas Zilinskas
Address: 26 Rockford Road, Nottingham, NG5 1JX
Telephone: 0115 901 7867
Email: info@amrphysionottingham.co.uk
2. The data we collect
We may collect and process the following types of personal data:
- Identity Data: name, date of birth, and contact information.
- Contact Data: address, email address, and telephone number.
- Health Data: information relating to your physiotherapy treatment or medical history (only where relevant and with your consent).
- Technical Data: IP address, browser type, operating system, and details of your visit to our website.
- Communication Data: messages or enquiries you send through forms, email, or telephone.
3. How we collect data
We collect personal data through:
- Forms completed on our website
- Email or telephone correspondence
- In-person consultations or treatment sessions
- Cookies and analytics tools used on our website
4. How we use your data
We use your personal data to:
- Provide physiotherapy treatment and related healthcare services
- Respond to enquiries and manage appointments
- Maintain accurate clinical records
- Send updates or administrative information
- Improve our website and services
- Comply with legal and regulatory requirements
We will only process your personal data where we have a lawful basis to do so.
5. Lawful basis for processing
Under the UK GDPR, we rely on the following lawful bases for processing:
- Consent – when you provide health information or agree to receive communications.
- Performance of a contract – to provide you with treatment or services you request.
- Legal obligation – to maintain proper health records and comply with professional standards.
- Legitimate interests – to improve our website and manage our business effectively.
6. Sharing your data
We may share personal data with:
- Medical professionals involved in your care (with your consent)
- Service providers who help operate our website or systems (e.g. hosting, IT support)
- Legal or regulatory authorities where required by law
We do not sell or rent your personal information to third parties.
7. International data transfers
Your personal data is normally stored and processed within the United Kingdom.
If any data is transferred outside the UK (for example, by third-party service providers), we ensure that appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses.
8. Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.
Health records are typically retained for a minimum of 8 years after the last treatment in line with NHS and HCPC guidelines.
9. Data security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
Access to health and personal records is restricted to authorised staff only.
10. Your rights
Under UK data protection law, you have the right to:
- Access a copy of the personal data we hold about you
- Request correction or deletion of your data
- Restrict or object to processing
- Request transfer of your data (data portability)
- Withdraw consent at any time (where consent was given)
To exercise any of these rights, please contact Martynas Zilinskas at
📧 info@amrphysionottingham.co.uk or ☎️ 0115 901 7867.
11. Cookies
Our website may use cookies and similar technologies to improve user experience and analyse traffic.
For more details, please see our Cookie Policy.
12. Complaints
If you have concerns about how we handle your personal data, please contact us first so we can resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk
Telephone: 0303 123 1113
13. Updates to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.
